Hotelier’s Log
There are books that set out to teach a profession. This one does not. It follows the journey of a perspective shaped over years by real experiences, uncomfortable decisions, mistakes and questions that gradually changed the way I understood management, people and organisations.
A perspective that keeps changing.
Learning to See
Learning to See a Hotel
Occupancy, results and the difference between working harder and truly moving forward.
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The Day I Realised Not Every Guest Should Stay
A reflection on judgement, boundaries and the responsibility to protect both the team and the business.
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Two Thousand Kilometres
An emergency, a team and the exact distance at which leadership stops being control.
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When the Hotel Stopped Explaining the Hotel
The moment when looking only inward was no longer enough to understand what was happening.
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The Idea That Learned to Wait
Some ideas need time to find the right moment to be born.
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The Restaurant That Already Existed
Sometimes the greatest discovery is not creating something new, but recognising what has always been there.
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The Hardest Decision
Protecting what has been built can be the bravest decision when the future is uncertain.
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The Night the City Came In
An opening, a full dining room and the moment when the city stopped being outside the hotel.
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Before Someone Opens the Door
Quality also lives in what the guest may never notice.
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The Third Room
When a failure stops being an incident and begins to reveal a pattern.
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At Three in the Morning
Responsibility, judgement and decisions when the organisational chart disappears for a few hours.
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The Same Dish
Consistency does not require everyone to work the same way, but for differences to disappear before reaching the guest.
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The Problem Is Front Desk
Sometimes the problem is not inside a department, but in the space separating it from the next one.
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